The “Boring” but essential bits

Availability

Bettering Youth tutors are available by email and phone Monday through Thursday from 9:00 am to 7:00 pm Greenwich Mean Time and they do their best to respond to your messages the same day or within 24 hours. If you contact any member of our team outside normal business hours or on the weekends, we will respond the next business day. Phone and email are the primary means of communication accepted for our work together. Bettering Youth tutors do not check work email Saturday and Sundays so please be aware that we will respond on the next available workday.

For quick updates and messages please contact your tutor by Whatsapp as this is the quickest and most efficient way of communicating.

Please do not use social media, like Facebook private messages, to communicate about your child or situation, as we will not respond.

Keeping You and Savannah Safe

As professionals who work with children, it is of the utmost importance that we adhere to a confidentiality policy. While we are bound to keep all details shared with us during our sessions as private and confidential, we are also held responsible for taking appropriate action if we believe that the child is in any immediate danger to him/herself, the family or the community. Likewise, should we feel as though the child’s best interests are not being upheld in line with child protection laws then we are required to report this. This is to keep both you and your family safe at all times.

Likewise, all conversations will be kept private. Bettering Youth tutors will wear headphones during sessions with children to ensure nothing is heard beyond her ears. All records and documentation are held in line with the latest GDPR and Safeguarding laws.

Please refer to our safeguarding on our website

Client cancellation

All sessions should take place at the agreed time and date. However, should you need to make any changes, please note that session changes (date and time changes) must be provided 48 hours in advance. Please note that our tutors work diligently behind the scenes to source and create materials, plan bespoke teaching pathways and are constantly juggling the academic learning plan expectations with your child’s unique learning needs, therefore a session canceled will not be rewarded later. It is our obligation to ensure the content is still taught and we will do so while keeping you up to date on our academic learning journey as mentioned above.

Client Rescheduling

Learning is best achieved in “little and often” activities. Therefore we encourage our clients to reschedule a session rather than cancel. In order to reschedule, 48 hours must be given to your tutor. You will have a 10-day period to reschedule the session in line with your mutual availability.

If at any stage, you’re not happy with the direction our work is taking, you’ll pay Bettering Youth in full for the time and everything that has already been done plus 25% of the initial contract. Our educators spend time planning, researching and creating resources for your child in advance to your sessions.

Our cancellation

Should your tutor need to cancel or change a session, they will likewise inform you with a minimum 48 hours notice. Your session will then be rescheduled at a mutually convenient time.